Refunds

When we refund

We refund your purchase if the PDF cannot be generated, or comes out defective, and we cannot fix it within a reasonable time. You see a preview before you pay, so a PDF that is simply not what you expected is not a defect.

How to ask

Write to hello@amberword.com and include your receipt or transaction ID. Tell us what went wrong. Please don't send us your chat: we never need it.

How you get the money back

Paddle.com, our reseller and the merchant of record, processes every refund. The money returns to the payment method you used. Timing depends on your bank or card provider.

Your right of withdrawal

The PDF is digital content, delivered at once. In the EU and the UK, before you pay you tick a box that asks for immediate delivery and confirms that you lose the 14-day right of withdrawal once the download starts (EU: Directive 2011/83/EU, art. 16(m); UK: Consumer Contracts Regulations 2013, reg. 37).

This page does not affect your statutory rights. See also our terms and Paddle's buyer terms.